SHIPPING & RETURNS

Thank you for supporting Zombie Labs! Below is an overview of the most commonly asked questions about returns and exchanges while shopping with Zombie Labs.

If you haven’t found an answer to your question, please Contact Us here. 

What is your returns policy?

General

If, within 14-days of purchase, you have change of mind for any reason, you can simply return your unopened product to our warehouse for an online store credit. Your order number and email address will be required to complete this process.

Returned products must be returned in their original, undamaged packaging, and must be in a re-saleable condition.

We do not accept any 'change of mind' returns for opened products, and realise that not everyone's taste is the same. For this reason, please choose carefully.

If a product has been supplied incorrectly by Zombie Labs OR which are deemed to be damaged/faulty and unfit for use, a return can be organised within 14-days of receiving the product.

Please note, you will be responsible for all return shipping charges for reasons outside of an incorrectly supplied product OR a product which is deemed to be damaged/faulty and unfit for use. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receiving your item to process your return or exchange. We will notify you by email when your return has been received and processed.

30 Day Money Back Guarantee
If you’re not 100% satisfied with your flavoured Zombie Labs purchase, you can return the product(s) for a full refund of the original purchase price. See the Terms & Conditions below for more information.

For more information please visit this page.

Can I return a product that I have purchased elsewhere?

If you’ve purchased a Zombie Labs product from one of our trusted stockists, you will be covered under their “returns policy”. Please get in touch with them regarding your return query. If, by any means, you don’t have a good experience or are unhappy with the outcome please get in touch with us directly via our Contact Us page.

How do I request a refund?

If your product qualifies for return please email our Customer Service Team at hello@wearezombie.com.au. 

I've received the wrong product!

Oh no! If you’ve shopped on our website and have received the wrong product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Please email hello@wearezombie.com.au with your order number and we will rectify this immediately.

I've received a damaged product.

Oh no! If you’ve shopped on our website and have received a damaged product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Please email hello@wearezombie.com.au with your order number and we will rectify this immediately.

I have another question about returns.

If you haven’t been able to find the information you were after please don’t hesitate to reach out to us via our Contact Us page.

Returns form

If you need to make a return of a product purchased from our website please email hello@wearezombie.com.au with your order number and we will rectify this immediately.

Shipping

How much does shipping cost?

Guess what!?! Shipping is FREE for all orders $100.00 or over in Australia and $250 and over internationally.

Orders below $100.00 will be calculated upon checkout and is determined by shipping location.

Additionally, you can choose either standard or express to suit your needs.

INTERNATIONAL orders under $200 will be calculated upon checkout.

How long does shipping take?

Your order will be processed and dispatched from our warehouse in Melbourne, Australia within 2 business days.

Once your order is shipped you will receive a confirmation email which will include your Australia Post tracking number. Typical transit times for regular delivery are 3 - 7 business days.

IMPORTANT: Once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information.

Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.

Australia Post will only hold your item at the post office for a certain period. If after this period your package is returned to our warehouse you will be responsible for paying for the re-shipping cost back to you.

If you have any questions about your order please email us at hello@wearezombie.com.au or use the Contact Us form and our Customer Service team will assist you asap with your enquiry.

What if my package has been lost in transit?

As mentioned above, once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information.

Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.

Please make sure that the NAME and shipping ADDRESS specified on your order is correct. Unfortunately, we cannot replace lost items if this information was entered incorrectly.

What if my order arrives damaged?

If your order is damaged in transit (oh no!), please email us at hello@wearezombie.com.au or use the Contact Us form and our Customer Service team will resolve this for you as quickly as possible.

Do you offer international shipping?

Yes we do! International shipping rates will be calculated at Checkout and delivery times vary from 2 - 5 weeks depending on your location and the shipping method selected.

Any orders over the value of $200 will automatically receive FREE SHIPPING!

Please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Your local customs office will be able to assist you with any further information regarding these fees.