Shipping +returns
Where your order's at, when it lands and what happens if something's not right. All of it, straight up.
The shortversion
The numbers that answer most of what lands in our inbox.
$130
Free shipping
Aus-wide on orders over $130.2days
Out the door
Packed and sent from Melbourne within 2 business days.3–7days
To your door
Business days Aus-wide with Australia Post, tracked the whole way.$200
Free overseas
International orders over $200 ship free. Allow 2 to 5 weeks.14days
Change your mind
Send it back unopened for store credit.30days
Money back
Not loving a flavour? Claim your money back.
Orders +shipping
01Packed in our Melbourne warehouse and sent with Australia Post.
How much is shipping?
Free Aus-wide on orders over $130. Under that, shipping is worked out at checkout before you pay.
When will my order ship?
We pack and send every order from our Melbourne warehouse within 2 business days.
How long does delivery take?
We send with Australia Post and orders usually land in 3 to 7 business days. You'll get an email with your tracking number as soon as it's on its way.
Do you ship overseas?
We do. Shipping is worked out at checkout and it's free on orders over $200. Delivery takes 2 to 5 weeks, and any customs taxes or duties are paid by whoever's receiving it.
Deliverydramas
02Late, lost, smashed or sent back. Here's what happens.
My tracking says delivered but it's not here
Once your order leaves our warehouse it's in Australia Post's hands, so they're the ones who can track it down. Get in touch with them first. Same goes for parcels they leave unattended.
It's also worth double checking the name and address on your order. We can't replace orders that went missing because the address was entered wrong.
My order arrived damaged or wrong
Sorry about that. Hit us up through the contact form with your order number within 14 days of it arriving and we'll sort it out. We cover the return postage on anything damaged, faulty or wrong.
My parcel got sent back to you. Now what?
If Australia Post can't deliver it because the address was wrong or incomplete, nobody was home, or it wasn't picked up from the post office in time, it comes back to us and the costs are on you.
Once it's back, pick one: a refund minus $10 to cover the original shipping, picking and handling, or we send it out again for $15.
Returns +refunds
03Not happy? Here's how it works.
Can I return something if I change my mind?
Yep, within 14 days of buying it, as long as it's unopened, in its original packaging and good to resell. You'll get store credit for our online store.
Return postage is on you, so use a tracked service. We can't take back opened products for a change of mind.
How do I start a return?
Fill out the contact form with your order number and what's going on, and we'll walk you through it.
How does the 30 day money back guarantee work?
Not happy with a flavour? You've got 30 days from purchase to claim your money back. It needs to be less than 20% used and you'll need your original receipt. Sample sachets and multi-packs aren't covered, and it's for Aussie residents only.
All the rules and the claim form are on the guarantee page.
How long do refunds take?
Give us at least 7 days from when your return reaches us. We'll email you as soon as it's done.
I bought it in a store. Can I return it there?
Change of mind returns on in-store purchases go through that store's own returns policy, so check with them. Our 30 day money back guarantee still has you covered, just keep your receipt.
Can I return free gifts, sample packs or Gamblez Box?
No. Free gifts are final sale and aren't covered by returns, exchanges or the guarantee. Sample packs and Gamblez Boxes can't be returned or refunded once they've been sent.
